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Terms of Service

Last updated: 2 April 2026

1. Introduction

These terms of service ("Terms") govern your use of the PaperTrail website at papertrail.uk ("Website") and the PaperTrail cloud-based project management platform ("Service"). By accessing or using the Website or Service, you agree to be bound by these Terms.

PaperTrail is operated from Belfast, United Kingdom. These Terms are governed by the laws of Northern Ireland.

2. Use of the Website

This Website provides information about the PaperTrail platform and allows visitors to request demos, contact our team, and learn about our services. You may use the Website for lawful purposes only.

You must not:

  • Use the Website in any way that breaches applicable laws or regulations.
  • Attempt to gain unauthorised access to any part of the Website or its underlying systems.
  • Use automated tools to scrape, crawl, or extract data from the Website beyond what is permitted by our robots.txt file.

3. Accounts and the Service

Access to the PaperTrail platform requires a subscription account. Account terms, pricing, data processing, and service level commitments are covered by separate agreements provided to customers during onboarding.

If you are an existing PaperTrail customer, your use of the platform is governed by the customer agreement you signed at the time of subscription.

4. Intellectual property

All content on this Website - including text, graphics, logos, icons, images, and software - is the property of PaperTrail or its content suppliers and is protected by United Kingdom and international copyright laws.

The PaperTrail name, logo, and all related product and service names are trademarks of PaperTrail. You may not use these marks without our prior written permission.

5. Limitation of liability

The information on this Website is provided on an "as is" basis. To the fullest extent permitted by law:

  • We make no warranties or representations about the accuracy or completeness of the Website's content.
  • We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website.
  • Our total liability to you for any claim arising from your use of the Website shall not exceed the amount you have paid to us in the 12 months preceding the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

6. Third-party links

The Website may contain links to third-party websites. We have no control over the content or availability of those sites and accept no responsibility for them.

7. Changes to these terms

We may revise these Terms at any time by updating this page. The "last updated" date at the top indicates when they were last changed. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

8. Contact

If you have questions about these Terms, please get in touch.